Selecting an IT provider is one of the most significant decisions a business make, especially in today’s business climate where we rely on technology more than ever. Our goal is to provide you with all of the information you need to enable you to make a smart technology investment, whether it’s with us or one of our competitors.
Selecting an IT provider is one of the most significant decisions a business make, especially in today’s business climate where we rely on technology more than ever. In nearly every industry, but especially technology, a businesses livelihood can depend on the technology decisions they make. Unfortunately, we’ve witnessed firsthand businesses being forced to close because of poor technology investments.
Our goal is to provide you with all of the information you need to enable you to make a smart technology investment, whether it’s with us or one of our competitors. The reality is, after reading through the following, you might decide that we aren’t the best fit, and that’s OK! It is our belief that, if you read over this information thoroughly, you’ll be in a much better position to make the best decision for your company.
The following includes the most commonly asked pre-sales questions we receive daily. If you have questions that are not answered below, please use our contact form and we’ll be sure to update this page accordingly.
Yes! For those of you who may not be aware, Louisville Geek is our big brother (it’s OK we are theirs big brother in basketball). Louisville Geek started back in 2004 and quickly grew into one of the fastest growing Managed Services Providers (MSP) in Kentucky.
As Lexington (and Central KY in general) continues to grow and local businesses continue to flourish, so has the demand for tech support. And that’s why we opened Lexington Geek.
Negative. We are a different breed of Geeks. Though we share part of a name, one is owned by Best Buy and does $51 billion in revenue and the other does not.
(LexGeek isn’t owned by Best Buy)
Yes! Back in the day, resolving day-to-day technology issues required a technician to go onsite to resolve most technical issues. These days, almost all of our troubleshooting can be done remotely so we can provide services to businesses all over the country. Lexington, KY is a hub where some of our Geeks reside (hence the name).
In Lexington, our main competitors are Netgain and 46 Solutions. Netgain started in Lexington in 1984 and has experienced rapid growth since their inception. They now have offices and data centers in Chicago, Minneapolis, San Diego and Phoenix and provide services nationwide. They’ve also been recognized for multiple awards, including the CRN MSP 500 and Best Places to Work. 46Solutions launched in 2019 and provided IT services, cybersecurity, and audio/video integration.
Our services are completely free! Beat that, Netgain.
Jokes aside, the fact that there are competitors in the market means there is a demand for the services we provide. We view that as a positive.
Technology moves fast. Like Secretariat fast. So if you’re spending time worrying about the competition, you’ll get left in the dust.
Since we opened our doors in Louisville in 2004, we’ve adopted a “control what you can control” mindset. We focus on ways to consistently improve ourselves. Our technicians are incentivized for completing technical training courses and other ongoing education programs. All of our key performance indicators (KPIs), Rocks (EOS milestones) and company-wide goals are all centered around improvement.
We think what sets us apart from other MSPs is our commitment. You could interview a handful of our clients and, even though we aren’t always perfect, they’ll attest to the notion that we stay until the job is complete.
Yes. Like Ponderosa (are those still around?), we operate in an “all you can eat” model.
Our prices largely depend on the following factors:
If you’d like to use our free estimate tool to calculate your estimated costs, click here.
Even though most service ticket resolutions are generally addressed quicker than the times depicted below, the table indicates what’s included in our SLA.
Ready to get started? Click the button below to schedule a call at a time and a date that’s convenient for you.
Lexington Geek is a sister company of Louisville Geek, headquartered in Louisville, KY. LexGeek provides IT support for small to medium-sized businesses throughout Central Kentucky.
Louisville Geek is a privately-owned Information Technology company that provides comprehensive managed IT services for small to medium-sized businesses and organizations throughout central Kentucky and the greater US.